YenzoDelete your Yenzo account
You can delete your account and your personal data at any time: in the app, or by e-mail if the app is no longer on your phone.
In the app
- Open Yenzo and go to Me.
- In the Account block, tap Delete account at the bottom.
- Confirm with Delete.
The account is deleted at once and the app signs you out on that phone.
Without the app
Write to support@yenzo.app from the e-mail address you sign in with (with Google sign-in, your Google address), subject “Delete my account”. We may ask you to confirm the request from that address. We delete the account within 30 days of the request and reply when it is done.
What is deleted
- your sign-in: the account itself, with your name and e-mail address;
- your scan history and its photos;
- My list;
- your points and level;
- your profile photo;
- your marketing consent, account settings and the error reports you sent.
The allergens you chose are kept only on your phone; the app clears them when you delete the account there, and they go when you remove the app.
What stays
Photos of product labels you took may stay in our shared product database, together with the product data read from them (name, ingredients, nutrition values). After the deletion they are not linked to you or to any account.
Deleting the account does not cancel a subscription bought in the App Store or Google Play: cancel it in the store (see Support). More in our Privacy Policy.